HIGH QUALITY DATA COLLECTION SERVICES

IN-HOUSE DATA COLLECTION 

We offer all fieldwork methodologies in house, managed by our research experts, providing clients with the highest quality data, including:

Questionnaire Design

Questionnaire Design

Survey Programming & Hosting

Survey Programming & Hosting

Fieldwork

Fieldwork

Coding

Coding

Translations

Translations

Data Processing & Analytics

Data Processing & Analytics

Statistical Analysis

Statistical Analysis

Dashboarding & Reporting

Dashboarding & Reporting

Generation X

FACE TO FACE

Full UK coverage, with a team of over 300 interviewers managed by regional supervisors.

  • Highly reliable – carefully screen consumer samples
  • Total coverage – ability to reach every UK household
  • Precise targeting – by region, demographic quotas, etc
  • Accurate – interviewer moderated, automated routing

Our CAPI expertise includes:

  • Intercepts – in-situ interviews capturing in the moment opinions 
  • Exit interviews – CSAT, Customer Experience, Campaign Recall
  • Central Location Tests (CLT’s/ Hall) – Taste/Product/Concept Tests
  • In-Home and Doorstep – Truly ‘Nat-Rep’ samples
  • Product Placements / Campaign Awareness – Pre-Post Campaigns targeting specific audiences

ONLINE

Experts in designing clear, engaging, and easy to complete online surveys, using client databases, or our preferred panel providers.  

Service Features

  • Expert design consultancy
  • Full access to over 250 online panels at once
  • Secure, GDPR – compliant handling of customer data
  • Data in a multitude of formats, inc online portals / dashboards  & SPSS / excel.

Our CAWI (computer assisted web interviewing) expertise includes:

  • Consumer Surveys (B2C)
  • Business to Business Surveys (B2B) & Conjoint 
  • Customer Satisfaction & Customer Experience (CX)
  • Usage and Attitude (U&A) & Brand Tracking

TELEPHONE

Specialists in high quality local and international consumer and B2B CATI interviews, using the ASKIA software platform, enabling raw data to be integrated with our mobile, online, and CAPI surveys.

  • Two wholly owned CATI centres & industry leading cost solutions
  • Experienced interviewing teams across our two telephone centres
  • Extensive quality quantitative data checking
  • UK and global – in house international of local language interviewers

Comprehensive sample management system

  • Maximising response rates
  • Recording all calls information
  • Booking in appointments by importance
  • Control over the most complex of quotas & analyse data on a daily basis

Our CATI expertise includes:

  • Consumer Tracker, B2B Hard To Reach & Usage & Awarenest
Charity

QUALITATIVE

Our Qualitative Research Team is headed up by our two Doctors; Dr. Nick Williams, and Dr. Ste Nicholson.

Traditional methods include:

  • Focus Groups Discussions
  • Depth Interviews and IDI’s
  • Workshops
  • In-home Research
  • Accompanied Shops
  • Customer & Stakeholder events
  • Journey Mapping

Online methods include:

  • Video Interviews
  • Diaries
  • Bulletin Boards
  • Vox Pops
  • Online Communities